Electronic Document Delivery (EDD)

Terms and Conditions of Electronic Delivery of Insurance Documents

In order for your plan (hereinafter referred to as “we” or “us) to send you your insurance-related documents and communications electronically, to the extent permitted by law, you must first consent to us doing so. The insurance-related documents and communications you will receive in electronic format will have the same contractual force and effect as insurance-related documents and communications sent to you in paper format. We reserve the right, in our sole discretion, to provide any insurance-related documents and communications to you in paper form instead, and / or to discontinue this service or modify the terms of this agreement at our option. If we do, we will provide you with reasonable notice and you will have the option to withdraw your consent at that time.

  • Dental clinical policy guidelines
  • Expert opinions
  • Group plan documents
  • Carrier individual insurance policy
  • Evidence based guidelines from nationally recognized dental organizations that include, but are not limited to the American Association of Oral and Maxillofacial Surgeons, the American Association of Periodontists and American Association of Endodontists.

Your Consent

By electing electronic delivery you agree to the following: 1. Consent to receive insurance-related documents and communications, including but not limited to, your policy documents, disclosures, notices, explanation of benefits (EOB), claims documentation, as well as termination and cancellation or non-renewal notices, electronically to the email address you provide to us on the web portal; instead of receiving these records in a paper format from us. 2. Agree and acknowledge that your consent is provided and/or obtained in connection with a transaction affecting interstate commerce subject to the Electronic Signatures in Global and National Commerce Act and the Uniform Electronic Transactions Act, or a similar electronic transactions law, as adopted by state law. 3. Agree that the document(s) delivered to you electronically shall have the same meaning and effect as if you were provided a paper document, whether or not you choose to view the document(s), unless you previously withdrew your consent to receive documents via electronic means as provided below. Electronic document(s) are considered received by you at the time you enter your request for electronic delivery until and unless we receive notice that the email notification was not delivered to you at the email address you provided.

Your Right to Withdraw Your Consent

If you consented to receiving insurance-related documents and communications electronically, you may withdraw your consent at any time. After we process your withdrawal of consent, you will begin receiving your insurance documents and correspondence in paper form. Withdrawal can be completed by unchecking the same box used to request electronic consent on web portal.


You have the right to obtain paper copies of your insurance-related documents and communications at any time. In order to receive paper copies, please send a written request to the customer service information found on the back of your dental ID card.